Privacy Policy

1. Who We Are

Equilibrium Fitness Solutions ("EFS," "we," "our," or "us") is a fitness and wellness company located in Palm Desert, California, serving the Coachella Valley. Our website is www.efspd.com. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or booking services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact information — your name, email address, and phone number when you book a session or contact us.
• Appointment details — the service selected, trainer, and scheduled date and time.
• Payment information — processed securely through Stripe. We do not store your credit card number, expiration date, or CVV on our servers.
• Health-related notes — any information you voluntarily share with your trainer prior to or during a session.

We also automatically collect limited technical data when you visit our site, such as your browser type, device type, and pages viewed. This data is used solely for improving site performance.

3. How We Use Your Information

• To schedule, confirm, and manage your appointments.
• To process payments via our payment processor (Stripe).
• To send you appointment confirmations and reminders.
• To respond to inquiries or support requests.
• To improve our website and services.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Payment Processing

All payment transactions are handled by Stripe, Inc., a PCI-compliant payment processor. When you enter payment details, that information is transmitted directly to Stripe and is subject to Stripe's Privacy Policy. EFS does not have access to your full card details at any time.

5. Calendar Integration

Our staff may connect their Google Calendar to receive automatic appointment updates. Client information added to calendar events is visible only to the trainer assigned to that session and is not shared externally.

6. Data Retention

We retain your booking and contact information for as long as necessary to provide services and comply with applicable legal obligations. You may request deletion of your information at any time by contacting us.

7. Your Rights

Depending on your location, you may have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at the information below.

8. Cookies

Our website uses minimal, functional cookies necessary for the site to operate (such as keeping you logged in to the staff portal). We do not use advertising or tracking cookies.

9. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: